Overview
EVALUE is Taiwan’s largest EV charging network, providing nationwide infrastructure for electric vehicle users.
Duration
2 years (Jul 2021-Jul 2023)
My Role
Project Lead
Project Manager
UX Designer
UX Researcher
Team
Develop Team Lead
Backend Engineers
iOS Engineers
Android Engineers
UI Designers
App Testers
Direct Stakeholders
CEO
Head of Technical Development
Head of Marketing
Head of Customer Support
Head of Operation
Problem Context
The largest network, yet the most frustrating experience.
Despite EVALUE’s dominance in Taiwan’s EV charging market, users struggled with failed charging attempts, blocked stations, and a complex sign-up process, creating friction at every step.
Core Challenge
Solution Highlight
Streamlined service with redesigned key flow and technology integration
Impact
"Eric's passion, endurance, and flexibility make him a one-of-a-kind designer and project manager who delivered high-impact results."
Jiro Chung
Chief of Operation Department, EVALUE
↓30%
Reduced daily charging failure
1st
EV Charge reservation system with parking blockers in the world
1st
The first EV charging service to introduce Apple's lightweight app technology
Solution 1
